SHIPPING POLICY

Below you will find the average delivery time for all our packages:

  • Once an order is placed, it takes 1 - 3 business days to process the order. During the week, it takes one business day, but if you order on a Friday evening or over the weekend, it may take a bit longer.

  • Once your order has been processed, it will be shipped and the delivery will take an average of 8 - 12 business days.

We strive to make the ordering and delivery process as simple as possible for our customers. If you have any questions or further concerns, please do not hesitate to contact our customer service team. Below, we explain how your order will be processed and delivered.

Placing an Order

The ordering process at Freya Toronto is as simple as possible. First, you need to go to the product page and add the product you want to your cart. To do this, click the black "Add to Cart" button.

It is important to check that you have selected the correct variants. If everything is in order, click the "Proceed to Checkout" box. On the information page, you need to enter the correct address details. Make sure all information is accurate. Once this information is correctly filled in, you can click the "Continue to Shipping" button.

On the "Shipping" page, you have the opportunity to check the address details you have provided. It is also noted that every delivery is sent completely free of charge. As a sign of our appreciation to our customers, we always cover shipping and delivery costs. You can now continue by clicking the "Continue to Payment" box.

On the payment page, you have the option to choose between different payment methods. At hellostella.com, all payment options are SSL-encrypted, which means you can always trust a secure payment environment.

  • Credit Card (AMEX, Mastercard, Maestro, Visa)
  • Paypal account
  • EPS
  • Instant Once you have selected the correct payment method, you need to click the "Complete Order" box and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. If you happen to encounter any problems with your order, you can always contact us.

Shipping Costs

We cover the shipping costs for every order. All our products are delivered to your door completely free of charge. There is also no minimum quantity required for orders.

Shipping Your Order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! Therefore, we ensure that your order is processed and shipped as quickly as possible.

To ensure that we can offer fair prices on our products, we have chosen to collect packages in large quantities and ship them all at once when we have reached our minimum quantity. We hope for your understanding and willingness to help us create a better and healthier world